Moving my contract to another city in Germany

[TiagoMendes]

Dear,

I have a Vodafone Internet 100 Cable contract with Vodafone. I will soon move to another city (in a new state) in Germany and I'd like to know how to move my internet connection to the new place. 

I already tried to contact Vodafone via fone, but I couldn't solve the problem due to my german which is still not so good. Can someone please help with this? Can I simply bring my router and connect to the new place (with the same contract)? If yes, what do I have to do?

Thanks in advance for any help!

Sincerely,

Tiago

[Torsten]

Taking the router with you only works if you stay with the same Vodafone cable company (Vodafone West in NRW, BW and Hesse or Vodafone Deutschland in the rest of Germany). If you switch from one company to another, the device cannot be taken with you because it would not work. After notification of the move, you would then receive a cancellation confirmation from the old cable company with a request to return the cable router, and you would receive a new cable router with an order confirmation from the new cable company.

[TiagoMendes]

Thanks for your helpful reply.

I will move between two regions covered by Vodafone Kabel Deutschland (to be more specific, from Saxony to Bavaria). As far as I understood, I could use the same device in my new address. 

However, I am still a bit confused about how to proceed. I tried to use the moving service of the MeinVodafone, but I just receive a message of "Prüfung erfolgreich" (exam successful), and nothing else. I am moving in 11 days from now. Can someone clarify what I have to do to transfer my Vodafone Internet Cable contract from Saxony to Bavaria?

Sincerely,

Tiago

[Torsten]

All you have to do is report your move to MeinKabel, and everything else will take care of itself.

[TiagoMendes]

Thanks again for your reply.

However, the problem is that when I put my new address in the moving service ("Umzugsdaten") I just receive a message of "the Exam was successful", but did not receive any confirmation, or if Vodafone will contact me, or if I have to do something else.

Can someone here help me by checking if my moving request was received? And, in case not, let me know what I have to do?

This would be very helpful!

[Grit]

Hello TiagoMendes

you have simply checked whether the connection is available. This is not yet a notification of relocation. After the successful check, you still have to use the button below. Only then do you order the move.

Regards

Grit