Moving Service Customer Care not Picking up

[mukul]

Hello,

I'm moving within a city. My current apartment has cable internet and next apartment only has DSL internet. When I try to enter information in the moving service in MeineVodafone, it tells me to call a number:

"An Deiner Adresse haben wir ein anderes Angebot für Dich!

0800 723 81 89"

But I'm trying for 2 days, no one is picking up.

Kinldy suggest any steps. 

[Thomas]

Hi mukul,

do you want to accept the offer or just report the move? Can you skip the offer in the customer portal?

Regards

Thomas

[mukul]

Hello Thomas, 

It does not give me any offer, When try to report the move it just tells me we have another offer for your address and ask me to call. 

[Thomas]

Hi mukul,

okay i understand that. Can you please tell me which federal state you come from?

Regards

Thomas

[mukul]

I'm from Brandenburg, and I'm moving within Potsdam

[Thomas]

Hi mukul,

please send your new address and date of the move via private message.

Then reply again here in the post.

Regards

Thomas

[mukul]

Hi Thomas, 

I've sent you the message. 

Regards,

Mukul 

[Thomas · Accepted solution]

Hi mukul,

we’ve just worked on the termination of the contract. We leave a note that you might want to switch to DSL.  You will receive a confirmation by e-mail.

Regards

Thomas

[mukul]

Hi Thomas, 

So you've terminated my current contract ?

And how will i know my DSL options for the next home ? 

Regards,

Mukul

[Thomas]

Hi mukul,

have a little patience. You will still get an offer.  

Regards

Thomas