Kabel internet not working even after a month, switch to DSL internet

[Shubham_Kapoor]

Hello,

I registered for Kabel Internet from 1.12.2022 but it still not working due to technical issues. Two different vodafone techinicians have visited thrice in total to make it work but they said there is an issue in the Kabel which is installed in the apartment. So they have given up and suggested me to opt for DSL internet instead.

I want to know what is the procedure to switch because I work from home and this whole month has been hectic for me without internet. Please look into this asap. Let me know where and how I can share my details, so you can get access to my contract.

Thank you.

Best regards,

Shubham Kapoor

[Tina · Accepted solution]

Hello Shubham Kapoor,

I hope you have come well into the new year. In this sense I wish you a healthy new year.  

So that we can help you with your change to a DSL connection, please get in touch with us on one of our known contact channels. English support can be found on Facebook and Twitter.

Best regards

Tina

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.