Kabel-Vertrag Vodafone CableMax 1000, Red Phone

[LIUJY]

I moved to a new address at the end of August this year and my new home needs a network. When I checked Vodafone's official website, I found that the area (45139) supports optical fiber gigabit network, so I applied for it
Vodafone CableMax 1000 service. But the internet has been unavailable, and while talking to my landlord a few days ago he told me that the apartment was not installed with fibre. That's why the internet is unavailable. I would like to cancel my contract and switch to normal network as soon as possible. I went to the offline store today and made a lot of calls, but they couldn't solve my problem, even a staff member interrupted me rudely without listening to my words and told me impatiently that it was OK on the website Cancel the contract, but that doesn't work. Now that my bill day is approaching, I desperately need a solution and a new network available.

[Stephan]

Hi LIUJY,

I'm sorry to read, that there were problems to provide you with cable internet.

For a closer look and the cancellation we have to check your customer account. Please choose one of our other contact channels, like Facebook or Twitter. There you'll get also English speaking support.

Regards

Stephan

[Torsten]

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.

Also moved to the right board.