Invoice and direct debit failure (please help me in english)

[Simpo9]

Hello,
I would like to ask about my recent invoice. I was charged by direct debit, but my bank is not in Germany and system says its returned and charged me twice 4€.. is it possible to delete my bank details from my account please, so that I won't be charged again next month?? I was not able to delete it myself online, there is not option like this and I don't have Germany account to replace it with... Thank you for your help.

[Tina]

Hello  Simpo,

You want to pay the amount yourself in the future? Basically, after two unsuccessful direct debits your bank details will be automatically deleted. I would like to check this again. Before I can help you, please tell me the state you live in.

Best regards
Tina

[Simpo9]

Hi, 

Thanks for your answer. Yes, I am paying it myself now, I don't see any other option..

My bank details are still saved on the account at the moment, they are not deleted.

I live in Trier.

Thanks.

[Nancy]

Hello Simpo9,

Please send me your customer number, name, date of birth and address by private message. Then I'll take a look at it.

Then get back to me here in the thread.

Best regards

Nancy

[Simpo9]

I sent you the information. 

Thanks

[Simpo9]

I sent you the information. 

Thanks

[Simpo9]

Hi,

Can you please inform me when my bank details will be removed from account? Because next week my bank will be charged again...

[Tina · Accepted solution]

Here I am again. Sorry for the wait. I removed your bank details now.

Do you have other questions?  

Best regards

Tina

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.