Internet Contract - Extraordinary Terminal - New Address

[basso_br]

Hello guys ! 

I moved to I new appartment where there´s no Vodafone Cable. 

I tried to contact Vodafone by mail to cancel the contract, but no reply. 

Then I went to a Vodafone Store where the guys helped me to check and confirm that Vodafone could not provide internet service at my place and then opened a contract cancellation request in the system with a protocol.

I tried to contact Kundencenter by e-mail to check the status of my request and they answered me saying that I should open a new tread here to check my case. So here I´m asking for your feedback about my contract termination. 

Protocol: ***/ KA

Awaiting for your reply ! 

Edit: Number removed

[basso_br]

Dear Lars, 

I really appreciate your help. 

Awaiting for the confirmation letter. 

I wish you a great week ! 

[Torsten]

Have you received the cancellation confirmation in the meantime? Then please select the correct solution, then we can complete the post.

[basso_br]

Hello Torsten ! 

Today I received the equipment delivery confirmation and maybe in a few days I will get the cancellation letter in hands then I return here to close the subject !