I requested an address move through the new system via chatbot, but haven't gotten any confirmation,

[MahArruda]

I am moving to a new place in the same town where I currently live (barely 3km away) and I requested the move of my internet to the new place via this (https://www.vodafone.de/hilfe/alles-zum-umzug.html) which just directed me to do it via the chat bot. The new place uses fiber, I checked and Vodafone is available there normally. Thing is, I still haven't gotten any confirmation email or contact stating that my request was proceeding. What can I do here?

[Genwyn]

So that we can help you even faster, your enquiry will be forwarded directly to the specialist colleagues via WhatsApp👉https://wa.me/message/HYJ57LKJJLLBL1 You don't have WhatsApp - no problem. You can also reach us by SMS 0172 4401212