DHL Shipment Return (English)

[urik9]

Hello,

My modem is returning back to Vodafone. Since we just moved home, our name was not written in the mailbox, so DHL returns the cargo. In this case, what should I do to send the modem to me? Thank you for your time!

Best,

Cem Yilmaz

[urik9]

Hello,

I've been waiting for 2 days but no response. My courses will begin on the next week and I don't have internet. What should I do? Should I apply for again? Could you please help me find a solution, I'm worried about not being able to attend the courses. Thank you for your time and consideration!

Best,

Cem

[R4mona]

Hey urik9,

I am very sorry for my late feedback.

Unfortunately, it currently takes us a little longer to respond. 

When was your router returned to us? It is not yet apparent that we have received it again.

Many greetings

R4mona

[urik9]

Hello R4mona,

It is seen that the cargo has been delivered to Vodafone NRW GmbH on 08.10.2021, 03:17. I can share other information via pm, if you want to. Thank you for your response!

Best,

Cem

[Torsten]

Hello @urik9 , please do not keep opening new threads on the same topic, they will be deleted without comment.

The mods are not here in the community 24/7. You made the mistake because your name was not on the doorbell / mailbox when the delivery was made and DHL could not deliver. So you can now only wait until one of the mods reports and requests your data or you go to the nearest electronics store and buy your own Fritzbox cable and leave it via customer service (0221/46619100 or social media support on Facebook, Twitter or WhatsApp). To do this, you have to provide the CM-MAC and the serial number, as well as your customer data (name, address, date of birth, customer number).

[Ida · Accepted solution]

Hi urik9

I could see via the tracking number that the return had already been initiated. I have now initiated a new shipment.

Best regards
Ida

[urik9]

Dear Ida,

I'm happy to hear that. Thank you very much for your interest and time. Have a wonderful day!

Best regards,

Cem

[Morgan_F]

I have also an issue. We are supposed to receive new hardware, and DHL decided they did not find our doorbell and sent back the packet.

What should I do? Is the address incorrect? I was at home waiting for it. If we do not replace the router, we will soon have no internet connection.

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.