Could not get status of order

[Areeb]

Hello,

I have ordered CableMax 1000 on 05.06.2022 but i can not find any update on my order. I tried to check "Mein Vodafone" to get any update regarding my order but it does not have any. I previously had Reb cable 50 connection in my previous location. I requested "umzug service" but I got a letter from vodafone that It won't work at my new location. Vodafone terminated that contract.

Now, I placed a new order and did not get any update. Can anyone here please tell me how long would it take? Or can i cancel the contract?(I could not see the contract on mein vodafone aswell). I have no idea what is going on. 

Best,

[Nancy]

Hello Areeb,

your contract has been terminated because we cannot install it at your new address. You don't have to cancel it again and can sign a DSL contract.

Best regards

Nancy