Contract termination
Gelöschter User
Nicht anwendbar

- Vodafone made a mistake to put incorrect Mac address into the system although I sent the correct information 4 times. Of course I could not use their internet service.

- To correct the situation, I contracted Vodafone more than 30 times until today. And Vodafone answered; "It will be resolved tomorrow" or "No, I cannot" or "You can call tomorrow." or "It is already resolved" or "We will call you back tomorrow" or "German, German". All the answers that I received for recent 20 days were lie or nothing helpful at all.

- Vodafone technician visited my home and even he could not find their mistake, and answered "There is no problem on our line, may be your router could be a reason.".

- Eventually, I cancelled the contract. And it was within 14 days.

- Vodafone is still keeping my contract without providing any service. And now they sent me an invoice asking for payment.

 

Are they really OK?

 

Please immediately terminate my contract.

14 Antworten 14
Gelöschter User
Nicht anwendbar

Good morning RobertP,

It is 2000 2965


@Gelöschter User  schrieb:

It is 2000 2965


luckily the right one   👍

Gelöschter User
Nicht anwendbar

So, would it be possible for you to resolve this issue?

remember this is a customer to customer forum and I am also a customer like you

 

use WhatsApp:

and to overcome TOBi be patient and write "Kundenbetreuer" oder you customer numer to him

 

same problem here with mistyped MAC address:

https://forum.vodafone.de/t5/Ger%C3%A4te/Freischaltung-Kabel-Router-NRW/td-p/3173805

was finally solved via WhatsApp

Gelöschter User
Nicht anwendbar

Oh, my apologies. I thought you are professional from Vodafone.

Thank you for your kind advice again.

I will try to keep communication with them via Whatsapp.