Contract end as moving abroad

[VilleH]

Hi Vodafone,

I used the moving service to inform you of my move abroad to cancel the vodafone cable contract. I did not know that the service will continue 3 months after the date I set there.

Is it possible to change the date to earliest possible? Example the date I informed about the move on the 8th of June 2021 so that the internet will not be active 3 months for nothing after I have moved.

[Torsten]

Sorry, that is not possible. According to German law (TKG §46), a notice period of 3 months applies, starting with the date of the move. You then have to prove it, e.g. with the official de-registration certificate.

And please note that the devices you have provided for use must be returned within 14 days of the end of the contract, otherwise you will be charged.

[VilleH]

Hi,

I will not have German bank account or anything after I move so you won't be able to charge me for the subscription anymore tho.

[Torsten]

Then let yourself be switched to self-payer and transfer the invoice amounts due yourself. If you stay in the SEPA area, i.e. in the EU, you can also set up a different account for direct debit.

[VilleH]

Hi,

The point is that after the end of August I will be out of the country and won't pay for the internet I do not use.

I informed of the move 3 months prior and even I will leave a bit earlier than that from the country I am fine paying the 3 months of the internet from the announced move. The contract should be cancelled on the day of the move and not 3 months later as I have informed you well in advance about my termination.

Can I just cancel the contract some other way? I really thought if I inform you 3months earlier than my move there would not be any problems. In other countries I have lived it is never a problem if the move is announced well in advance. The same goes for my flat, my job, everything. I announced it to all of them the same time and each said that at the end of august you are free as you informed us 3 months before the moving date.

[Nancy]

Hello VilleH,

We must adhere to the legal requirements here. The period starts from your moving date.

Best regards

Nancy

[VilleH]

Is there other way of cancelling the contract so that it is not left behind for 3 months?

[Lars]

Hi VilleH,

no, unfortunately not. Only if the regular term would end before, an earlier date would be possible. However, this does not seem to be the case.

Best regards

Lars

[VilleH]

Hi,

I read that I need to return the devices to:

Vodafone
c / o DHL Paket
Am Tower 222
90475 Nuremberg

How do I get a package slip or how should I handle the return of the devices?

[Torsten · Accepted solution]

Unfortunately, you have to pay for the return shipping yourself. If you book the Paketmarke online with DHL, the shipping costs you 4.99 € if you choose the 2 kg parcel. The device is assigned to your customer account using the MAC address and receipt is then confirmed by email.