Changing the address or Cancelation request for cable internet service

[Biswakalyan]

Hello, 

I wanted to change the address for my cable internet connection or else would like to cancel. 

With my little knowledge of German, I made the request for moving. No response from Vodafone yet.  Also would like to have a conversation with customer support, but could not connect for the language barrier.  

Any help will be appreciated here. 

Regards,

Biswakalyan

Info Community Team- post moved to appropriate board

[Stephan]

Hi Biswakalyan,

thanks for your pm but you already sent me your new address. But I have to know which contract partner to move to. I need the customer data from him.

Regards

Stephan

[Biswakalyan]

Hi Stephan,

Good morning. As the contract is between my landlord and the provider I don't have much information to share. I send you an email with the known information. I am still unsure should my contact with Vodafone will be terminated or continue?  

Regards,

Biswakalyan 

[Grit]

Hello Biswakalyan,

we clearly need more information about the contract at the new address. We need the customer number and the complete address. If your intermediary does not want to provide the data, we can unfortunately not help. We have to check the contract, so we need all the requested data, sorry.

Regards

Grit

[Biswakalyan]

Hi grit,

Thank you for your response. I moved to the new address, now it is easier to get the information from the landlord. I requested the same from my landlord. Once I got it will share it with a private message. 

Regards,

Biswakalyan 

[Biswakalyan]

Hello Grit/Stephan,

Good afternoon. As requested I shared the customer number in a private message.

Regards,

Biswakalyan