Can not change to lower tariff

[yemre]

Hi,

I am using 'Red Internet & Phone 1000 Cable' service for over a year now.

While accepting the offer, there was an option to change the tariff to a lower tariff after the first year (this is also stated in my contract). But when I log in to my account, the system does not allow me to change to a lower tariff. For a couple of months now, I am paying a lot of money because I am not able to change my tariff. Can you help me on that?

Yunus.

[Lars]

Hi Yunus,

which German state do you come from?

Best regards

Lars

[yemre]

Hi @Lars,

I am living in Hamburg.

[Lars]

Hi yemre,

ok, then I can help you. In which tariff from the order confirmation would you like to switch?

Please send me your customer number, name, address and date of birth by private message. Then write here in the thread and answer the above question.

Best regards

Lars

[yemre]

Hi Lars,

I sent the information you asked for.

And, I would like to change my current tariff to: Red Internet & Phone 400 Cable.

Regards,

Yunus.

[Lars · Accepted solution]

Hi Yunus,

I have initiated the change to Red Internet & Phone 400 Cable in the system. You will receive written confirmation by e-mail in the next few hours. Do you have any questions?

Best regards

Lars

[yemre]

Hi Lars,

I got the confirmation mail now.

Thank you!

[Lars]

Hi Yunus,

with pleasure 

I'll close the thread with this then. If you have any questions, please feel free to contact us via a new thread.

Best regards

Lars