Cable package not received, DHL is returning to the sender

[Cherif]

Hello Vodafone,

Recently I have ordered a cable offer from Vodafone.

2 days later I have seen in the tracking information from DHL that the package could not be delivered and it will be returned to the sender.

My name was written on the letter box but not on the bell, now I made sure that my name is written on both.

Is there a way to solve the issue?

Thank you.

[Tina]

Hello Cherif,

I'll check what I can do for you. Send me the following informations in a private message:

full name

date of birth

address

customer number

This is your first contract and you don't  know the customer number? Then send me the last 4 digits of your iban.

Write a short reply here afterwards.

Best regards

Tina

[Cherif]

Hello Tina,

The information have been sent via private message as you suggested.

Looking forward to hearing back from you.

Thank you.

[Anett]

Hello Cherif,

please be so kind and contact us through the contact channels that you can find in this post.

The colleagues will be very happy to arrange the shipment for you. 🙂

Best Regards

Anett