Can't view my contract online

[Adrian1911]

Hi,

I hope it's okay to write in English. I recently signed up for a Red Internet & Phone 1000 Cable contract through MediaMarkt, however I'm having trouble viewing my documents online. 

I got an email telling me that I have a document to view (presumably the contract), but when I click on the link that takes me to vodafone.de/meinedokumente, I sign in, but it doesn't find anything there. It's almost like I my account doesn't exist.

I was a vodafone mobile customer a few years ago, so maybe there is some confusion in your system?

I also don't have any kind of activation code that I could find. Any help is much appreciated. 

Thanks in advance!

[Stephan]

Hi Adrian1911,

do you meanwhile got your contract papers or do you still need assistance? And in which federal state do you live?

Regards

Stephan

[Adrian1911]

Hi Stephan,

Thanks for the reply. I live in Bavaria. The only thing I've received is the starter package with the modem, and instructions for how to install it. The internet works fine, but I have no physical or digital contract.  

When I click on the option to view the document in my mail, it never finds anything. I've attached images of what I mean. I can also give you my customer number in a PM if you need it. 

Thanks in advance for the help!

[Lars]

Hi,

please send me the following data via private message:

- Name

- Address

- Date of birth

- e-mail address.

Write a short message here in the post, as soon as you have sent the PM.

Best regards

Lars

[Adrian1911]

Hi Lars,

I've sent you the PM. 

Thanks in advance!

[Thomas]

Hi Adrian1911,

we will send you the confirmation again by e-mail.

Regards

Thomas