GigaCube Cancellation before contract end due to Very Slow speed issue

[RamBalMah]

Hello community,

I have taken gigacube contract on 01/04/2022. initially speed was ok and i was able to manage my work. day by day speed is worst. Tariff will say upto 250mbps but thats totally false. everyday i am checking speed test and speed test is not going beyond 30-40mbps. i cannot even connect my office system due to slowness. I have taken another contract as back up and monitored gigacube for some more time but no improvement so I would like cancel this contract.

please guide me how do i cancel ealry as the contract was taken for 2 years.

Thank you

Mahesh

[McUwe]

Dear RamBalMah,

sorry for your Experience. The speed depends on different things. Please tell me the Address where the Giga Cube is located.

Regards

McUwe

[RamBalMah]

Hello McUwe,

Thanks for your reply. here is my address

Strassburger str.11,71034 boeblingen

Thanks

Mahesh 

[McUwe]

Dear RamBalMah,

thanks for the info. The forecast for this address inside buildings is only 2-7MBit/s. However, the actual data rate depends largely on the utilization of the radio cell used by the Giga Cube.

Regards

McUwe

[RamBalMah]

Thanks for the info. As we all know, cannot do office work with this speed. Please help me to cancel this contract 

Thanks

Mahesh 

[TinaG]

Hallo RamBalMah,

you can use this form to send an extraordinary termination to Vodafone. Page 2 tells you, where to send it.

Best regards

TinaG

[RamBalMah]

Hello Tinag,

I already sent immidiate contract termination from contact form but vodafone team replied that i need pay till end of my contract and i cannot close this contract immidiately.

FYI, i have submitted contract termination through the contact form from shared link.

Please help me to terminate this contract.

Thanks

Mahesh

[TinaG]

Hello RamBalMah,

i would like to help, but i am from the technical service and have nothing to do with commercial things.

Please send me a private Message  with you Customer Number and the Customer Password, i can look it.

Best regards

TinaG

[RamBalMah]

Hello Tinag,

I had shared account details through private message. Did you get a chance to look into it?

Thank you

Mahesh

[HeikeF]

Hi,

as I can see TinaG answered you already.

However, please do not write any unsolicited PNs in future.

Please have a look here: vod.af/unaufgeforderte PN

Best regards

Heike