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Returning Broken Router
YK51
Daten-Fan
Daten-Fan

Hello, I'm sorry for English, my German is not good.

 

So, the router is broken and I want to return it. I have my own Modem, so I am planning to use this one instead.

I've been to 'Widerruf, Retoure und Gerätetausch', clicked 'Hier geht's zum Retouren-Portal' and 'Andere Bundesländer' and from there, I don't know what to do. Am I supposed to be clicking on 'Gerät zurücksenden: Ich wurde darüber Informiert, mein Gerät zurückzusenden' even though I was not told to return it?

Also, I have taken over the contract from former tenant of my current apartment. There are many cables and I am not sure if every single one of them belongs to Vodafone or not as all of them don't fit in the router's box. I have attached the jpg on this post., would be great if you could take a look at it.

In case you need to know:
I have: Kabelrouter mit WLAN-Option CH7466CE

Tarif: Red Internet & Phone 1000 Cable
State: Rheindland-Pfalz

Would be great if anyone could help me with these matters,
Thank you

1 Akzeptierte Lösung

Akzeptierte Lösungen
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!

Lösung in ursprünglichem Beitrag anzeigen

3 Antworten 3
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!

Okay, thank you for letting me know!

Then I close the thread.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!