No internet from past 3 months

[Madhur]

Good day,

I have no internet from past 3 months. I have cancelled my contract 3 weeks back and sent router to Vodafone. It's a cable internet I am paying 52 euros per month for no internet. Still no confirmation from Vodafone if contract is cancelled or they will pay me back for last 3 months. Vodafone is aware that the cable server  is kaput/ broken in 53179.

I really don't know how this company works and how to cancel the contract and get out of this trap.

Please assist 

Madhur Balodi 

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Edit @Madhur - Telephone number and e-mail address deleted for data protection reasons.

[R4mona]

Hi @Madhur,

Firstly, thank you for your detailed description. This helps us to better understand your concerns. 👍

Since we need access to your customer data for your request, I kindly ask you to contact us via one of these options. We will then be happy to provide you with a detailed overview.

Kind regards
R4mona