Request Router replacement

[elsharkawi]

I think the rented router I have (Technicolor CGA6444VF) is defective. For 2 days, it has been rebooting constantly (sometimes every hour and sometimes every 2 minutes). I've tried everything I can in hope of solving the issue:

1. Did a factory reset from the router's page
2. Did a factory reset using the pin from the router
3. Disabled Wi-Fi
4. Tried a different power socket
5. Changed the Ethernet connection port from the router

The customer service only speaks English, so I'm unable to request there. I work from home and my mobile network is not good indoors, so this is the only connection I have and it's heavily affecting me. Is there a possibility to replace the router as I really need this resolved?

Thank you for your help in advance.

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

Best regards Kurt