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Lösung

New internet contract - Still waiting for the router device
veena
Daten-Fan
Daten-Fan

Hi Team,

I hope this message finds you well. I am writing to inform you that I recently purchased the "GigaHome 100 cable" order. Within one week, I received my contract and the port adapter by post, which was great. However, I am still awaiting the cable router device, which is essential for me to connect to the internet.

I have tried contacting customer care regarding this matter, but unfortunately, I have not been able to reach a proper English-speaking agent. Consequently, my query has remained unsolved for more than a week now.

I kindly request someone to assist me with this issue as soon as possible. Your prompt attention and support in resolving this matter would be highly appreciated.

Thank you for your understanding and cooperation.

2 Antworten 2
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

 

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!
reneromann
SuperUser
SuperUser

Have you ordered a rental router?

Rental Routers are not included in the contracts anymore - so if you chose not to rent a router, then you will have to buy a compatible router on your own.