Not received welcome letter and also not receiving invoices

[Pawan11]

Hello Community,

Hope you are doing well.

I have DSL connection from Vodafone, I have not received my welcome letter hence Myvodafone account is not yet activated also I am not receiving invoices over email.

I tried to contact to customer service but due to limited German knowledge , I am unable to move to next step.

I am looking for help.

Regards,

Pawan Shukla

[Susan]

Hello Pawan,

thank you for asking, we are fine.

If you haven't received a welcome letter yet, we don't have a connection date from telecom yet. Only then we can send the letter to you.

Since the connection is not yet active, you will not be billed yet.

For further information, please contact our service team via one of the following channels.

The colleagues will be happy to help.

Click here to continue:

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

Best regards,

Susan