Moving to a different country - (2-3 months) Early termination

[clio_muc_11]

Hello Support,

I will be moving to a different country mid-June and I would like to cancel my contract 2-3 months early.

I have 2 questions:

1.) I couldn't find how to cancel the contract online. Could you advise me how I should do it? I can send you my personal data via PM.
2.) Could I skip the last 2-3 months payment as I will not be using the service?

Best regards
Kundennummer xxxxxxxxxxx

[Jens-K]

Hi clio_muc_11,

you can contact us here http://www.vod.af/DSLKuendigung or you send me a private message.

I need your name, customer number, customer password and the date you are leaving Germany.

The contract will then end early, but we will charge for 3 more months.

Regards,

Jens

[clio_muc_11]

Hello,

I recently cancelled my contract as I moved to another country. The contact is still running till the end of September and this seems to be blocking the next tenant of the apartment to create a new connection with Vodafone.

Could you allow the next tenant to create a new contract and have a new connection? I don't care about the remaining time of my contract - I will pay to the end of it.

Let me know what information you need for this.

Thanks

[Andre]

Hey clio_muc_11,

so you've already left germany?
Then please send me a private message with your customernumber/password.

I'll have a closer look into this.

To send me a private message , please click on my name/avatar -> then the big red button on the right side "Sende private Nachricht".

Cheers,

Andre

[clio_muc_11]

Private message sent.

Thanks

[Andre]

Hey clio_muc_11,

your pm has arrived, i'll answer you soon.

Cheers,

Andre

[clio_muc_11]

Hello,

Any update on that?

Thanks

Ioannis

[Norman]

Hey clio_muc_11,

thanks for your request. Michi has answered via private message. Do you did not get the answere?

You got a new cancellation confirmation via mail on June 25th. Please check your inbox and spam folder.

Is there anything else I can do to help you?

Best regards

Norman