Greetings and respect,
I switched my contract from DSL to Cable as suggested by your agent. I was told that the old contract would end as soon as the new contract begins.
A week later I received a letter that I have to pay for one more month for the old contract. So, I booked an appointment and also did a corona test to discuss this personally because my German is not good. Two hours before the appointment I received a call asking the reason for the appointment and I explained the case. Then the agent on the phone confirmed that I will not be billed for the month of April, but now I see I was billed a fee.
I did not expect it and I think it is not fair. Unfortunately, I am unable to communicate in German explaining such cases on the phone.
Best regards,
Sherzad
