[English] DSL connection, technician didn't show up on appointment day at all.

[navalctm]

DSL connection: The Vodafone has set a DSL connection on 04.02.2022 between 12:00 and 16:00 and the technician didn't show up. I've received like 100msgs that you should be present for the installation. The day was just plain wasted after waiting for 3 weeks for a DSL connection to be installed. I had to take a holiday to be there, the vodafone people told me if I am not there the next appointment will cost more 60Euros. Before that they promised to give me a gigacube until the connection is established. I don't have a clue what to do. At this point I don't want internet and want to cancel my contract. What is the way to do that? 

[Andre · Accepted solution]

Hey navalctm,

I'm sorry that the technician did not show up.
Especially after waiting such a long time.

I understand you disappointment - totally.
But it may happen that a technician appointment fails, even if its unlikely.

My colleagues seem to have booked a lte workaround for you.
I'd suggest that you book a new appointment.

An early cancellation after a single failed technician appointment will most likely not be accepted.
You can cancle the contract to the end of its regular runtime always.

Cheers,

Andre