Frage
Antwort
Lösung
am 13.07.2023 10:03
Hello Community,
I am new in Germany (non German speaker) and I have choose the 100Mb DSL internet from vodafone.
I have sent my requested on the 11/06/2023, all was fine and the appointment with the technicien was confirmed for the 14/07/2023 (means one month later).
This week i was suprised that vodafone has changed the appointement day to the 27/07/2023 without any explaination of the reasons of this delay.
I am really in a difficult situation because I need the internet to work from a home and for the online courses I might miss.
Can you please help me and tell me what to do to get the internet faster in my house.
Note: the previous tenant of the apartement i live in had also a vodafone internet, so assume the apartement is already connected, but the router is always signing in red.
Thank You
Soufiane
am 13.07.2023 10:21
which exact router model do you have?
am 13.07.2023 10:39
it is an EasyBox 804.
am 13.07.2023 10:46
have you tried to install easybox using MIC (modem installation code)
am 13.07.2023 11:08
the issue is that during the router configuration, it stuck in the step of (trying to connect to Vodafone Netwok, step 3 below) and keep it keep looking until the session expire.
..................................................................................................................................................
Step 3: Set up the connection
From <https://www.vodafone.de/hilfe/easybox/804.html?accordion=installation>
am 13.07.2023 11:16
try to contact support in english via Facebook or Twitter:
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 13.07.2023 11:28
Ok i will try it, in the other hand can´t Vodafone accelerate the appointement as they have cancel the agreed one on the 14/07/2023 without any reason provided. and delay it by 13 days.
or at least they help with a tempoprary solution until i get my apartement connected.
i am really in a difficult situation professionally and personnaly withou internet...
am 13.07.2023 12:11
I have tried Facebook page and also wattsapp in the link, but they are not able to support me in English 😞
am 13.07.2023 14:04
then try again
Vodafone does not provide support in the forum anymore and I am customer like you and cannot help you any further 😞
am 25.07.2023 02:38
Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.