packet loss Vodafone- CGA4233DE

[sreejithnair]

Hello Team,

i have changed my plan recently to Red Internet & Phone 250 Cable and with the new contract i received new router which is Vodafone- CGA4233DE. but i have very terrible problem that my connection which is not stable now (with the new contract)  and i am losing connection many times in a day. more than 50 times (which i could count). i have tried all possiblities by restarting my modem multiple times and all but the issue is not solving yet.

based on my own analysis i noticed that this is mainly hjappening bebecause packet loss. i have attached screen shot based on my ping test as attachement.

This is really making me to loss my work and i really don't know why it's happening with this new plan/router. Basically, this becomes totally useless now.

can you please help me to solve this at the very earliest? i have added a screen shot from ping status to present the package loss count to make you understand the situvation how worse it is.

Thanks, and Regards,

Sreejith S

[Martin59]

Hello sreejithnair,

as far as I can see, a new order has been opened again and a new date has been set for 16.02.2021. Then the signal values in the house are to be brought back into order.

Best regards, Martin

[sreejithnair]

Hello @Martin59 ,

The Technician Team came today and they did "something" at my apartment and basement (which i dont know technically but replacing some device or such) and they said all looks good now after spending 45-50 minutes to fix all.

But from my side still the speed is very slow and i am not getting my speed as per the plan which ii agreed with vodafone which s 250 mbs for downlaod and 25 MBPs for upload. Please find the following screen shot which i took after technician left today. This screen shot is from vodafone app for speed test. ping cmd from windows laptop

my down load speed is just in 20-30 mbs and upload is crazy 1 MB. why it is so slow still and what is next to get my speed back.

And also i monitered my ping and it doenst have any difference much. So what fix which you guys made on this regard ?  Please note this is almost now 2 months now my request like this. any thing soon ?

[pRo-Marco]

Hi sreejithnair,

the signal is very good at the moment. Are the tests with WiFi or Ethernet?

Kind regards

Marco

[sreejithnair]

Hello @pRo-Marco,

Ping test was using Ethernet and Speed test from Vodafone application was from WIFI. so which means i tested both the method.

Kind Regards,

Sreejith

[Wallace]

Hey,

what time does the packet loss occur? There are a few anomalies on the upstreams and I would like to see if there is a connection.

Regards

Wallace

[sreejithnair]

Hello @Wallace ,

I have seen packet loss multiple times a day. it is not specific with any timing. so i would say it is with all the time. Also the upload stream is very bad some times. but that usually happens evening timing.

Kind Reagrds,

Sreejith