*** marked as completed but nothing changed?

[mangatmodi]

I raised a fault service request(***)  where my internet connection gets completely dead. Only troubleshoot is too restart the router. After every 15-30 mins I have to restart the router.

Note that:-
1. I have directly connected with cable too, it is still dead so not a wi-fi fault.

2. The problem is quite old. It required 1-2 restart in whole day, but now I need to restart after every 15 mins.

3. The ticket was marked completed, but the situation is same.

   **  Google Translate **

Ich habe eine Fehler-Service-Anfrage (***) ausgelöst, bei der meine Internetverbindung komplett zerstört wird. Die einzige Problembehebung ist, den Router neu zu starten. Nach jeweils 15-30 Minuten muss ich den Router neu starten.

Beachten Sie, dass:-
1. Ich habe auch direkt mit Kabel verbunden, es ist immer noch tot, also kein Wi-Fi-Fehler.

2. Das Problem ist ziemlich alt. Es erforderte 1-2 Neustarts am ganzen Tag, aber jetzt muss ich alle 15 Minuten neu starten.

3. Das Ticket wurde als abgeschlossen markiert, aber die Situation ist gleich.

Edit: @mangatmodi moved in to the right board, also ticket number removed

[mangatmodi]

@Jens

Vodfaone asked me too book appointment at my faulty tickets page. I couldn't get it because its broken. I tried different browsers, computer etc. Its not at my end.

[Jens]

Hello mangatmodi,

as I can see, a technician was with you and fixed it. And the big part is that your connection works.

Regards

Jens

[mangatmodi]

Hey Jens,

Yes he resolved the issue. It was as suspected low power to the socket.

Thanks,

[Manu]

Hi mangatmodi,

It's nice to hear everything's working, after the technician got to you.

Do you have any more questions? Or can I finish the article here?

Best Regards, Manu