Wifi Router Problem

[SoumyaDasgupta]

Hello,

I have been using you Red Internet & Phone 1000 Cable product for more than a year, however over past (noticed since feb 2020) few months have started facing below 3 major problem 

1] Speed ​​of Internet is very slow (not always but several times a day)

2] Reachability for Wifi Signal has become poor from other room (it worked fine initially from anywhere within my 77 sqmt apartment)

3] Several time a day we faced no internet connection and had to reboot the wifi router to get the internet back.

This is now becoming a blocker for my daily activity, and I urged you please send someone to check the problem or please replace the router with a better one (I am using the standard router that you provided during the connection with a vodafone logo on it ).

[Moni_GK]

Hello, Soumya Dasgupta,

are the disturbances only via WLAN or also with a direct LAN connection? In which federal state do you live?

Best regards

Moni

[SoumyaDasgupta]

Hi 

I live in Berlin.

I have never used any LAN cable, so the problem I have am facing is only with WLAN.

BR/

Soumya

[Martin59]

Hello SoumyaDasgupta,

how does the router behave if no connection occurs? Are there any LEDs flashing? Have you ever adjusted the W-LAN channels?

Greetings, Martin

[SoumyaDasgupta]

Hi Martin,

At least couple of time I have noticed whenever there is no internet the "Internet LED" goes off but the rest still blinks;

And I have never changed anything for W-LAN channels, all I do is whenever there is "no internet" problem, I remove the Power Plug of the router from electrical outlet, wait for few seconds and then plug in again, which solve the problem but it is extremely annoying to perform such operation almost daily basis.

Best Regards

Soumya Dasgupta

[Martin59]

Hello, Soumya Dasgupta,

please send me once your name, address, date of birth and customer number via PN .

Please let me know as soon as you have sent the message.

Best regards, Martin

[SoumyaDasgupta]

Hi Martin,

I have provided you the details you requested over Private Message, please check.

BR/

Soumya

[Martin59]

Hello, Soumya Dasgupta,

I would like to send a technician to you, because the signal values in the upload are very weak.

Please send me a PN   with your mobile phone number and the information if you can access the house amplifier.

Have you experienced symptoms of Covid-19 in your household?

Best regards, Martin

[SoumyaDasgupta]

Hi Martin,

Thanks for yor response.

I have sent you the requested details over private message.

None of our family members has experienced COVID-19 symptoms.

BR/

Soumya

[Martin59]

Hi Soumya Dasgupta,

I've just completed the order and sent it to the tech guys.

They will contact you in advance to arrange an appointment.

Many greetings, Martin