Wi-Fi problems with FAST 5460 router on Android phones

[simas00]

Good afternoon,

First of all I apologize for writing in English but my German is still very rudimentary.

I have your package Red Internet & Phone 100 for a few days

I have the router  Sagemcom FAST5460 with the firmware  6.0.1.49 IMS KDG.

I have a lot of problems with the WLAN on my Android devices.

I do not have any problems with the computer (either with cable or WLAN)

I have tried troubleshooting the router page (disabling 2.4Ghz, disabling 5Ghz, changing the range, changing the protocol, changing SSID, changing password, resetting the router and the android devices) but the problem persists.

I tried to change my device settings.

From reading both online and specifically in this forum I realized there is a lot of reports with the same problem regarding this router so apparently it is a general problem.

I request your help please. Let me know how to proceed.

Thanks in advance,

best regards

[Wallace]

Hi simas00,

The problem is known to us and should be solved with the next firmware. If the tests with the beta firmware go well, it should be rolled out in 4 to 6 weeks.

Regards

Wallace

[simas00]

Hello Wallace,

Thanks for your reply.
Is there any way to update it to the beta firmware? I'm willing to give it a try even if it's not completely stable.
Thank you in advance.

[Jens]

Hello simas00,

please be patient a little longer. The tests are still going on.

Regards

Jens

[simas00]

Hey.

Any news on the firmware update?

Thank you in advance

[ERFD]

Hello, simas00,

yes there is an update that fixes this problem. Can you please send me your customer number and address by private message? I take your message with me so that your modem is supplied with the update.

Greeting Fred

[Claudia]

Hello simas00,

I informed the colleagues so you should get the firmware update in a few days.

Kind regards

Claudia

[simas00]

I already sent the private message a few days ago.
Do I need to do anything to the router? Should I factory reset it? Or the update is done remotely?
Thank you

[Manu]

Hi simas00,

sorry, but I think the forecast of 4-6 weeks was a little too optimistic.

Please be a patient a little longer. Of course you can reset your box, a factory reset is not requisite.

Best Regards, Manu

[Wehnelt]

Hallo,

are there any news about a new firmware update? 

We got constant Wifi issue´s and i tried pretty much everything to optimize our wifi. So my last hope before getting a new router, is a update on the old firmware.

regards,