Hi all,
Following the problem template, here is the info.
Which product do you have? (eg Internet + Telephone 32)
Internet + Telephone 32
Which modem / router do you use? (eg Hitron)
Motorola SURFBoard
Do you use a loan device or do you have your own device?
loan device
Which error occurs? (Speed too slow, website unavailable, etc.)
From ~ 5pm to midnight and all weekend the speed drops to as low as 0.1Mbps, and browsing is so slow it often times out.
Which browser do you normally use? (eg Firefox)
Chrome, Firefix and Safari
Which operating system do you have on your computer? (eg Windows)
Tried with both Windows 7, and OSX computers.
Start and duration of the disturbance (early April, permanent)
Since early September this happens every evening and weekend now.
Upload a screenshot of the signal values. You can find this in the user interface of your cable router via http://kabel.box or via http://fritz.box in the Fritzbox.
This is from when it is working fine:
Downstream Value
Frequency 666000000 Hz
Signal to Noise Ratio 38 dB
Downstream Modulation QAM256
Network Access Control Object ON
Power Level -3 dBmV
The Downstream Power Level is a snapshot taken at the time this page was requested. Please Reload / Refresh this Page for a new reading
Upstream Value
Channel ID 4
Frequency 36200000 Hz
Ranging Service ID 2637
Symbol Rate 5.120 Msym / s
Power Level 49 dBmV
upstream modulation [3], QPSK
[1] 16QAM
[2] 32QAM
signal Stats Value
Total Unerrored Codewords -1466212581
Total Correctable Codewords 4525
Total Uncorrectable Codewords 0
Other
I've tried the modem and connected laptops directly to it out.
I've checked all the cables and they're fine.
No changes have been made in my flat - the internet was fine from April till the start of September.
Using https://speedcheck.vodafone.de/ I generated the attached screenshot of speed tickets.
