Slow & unstable Internet connection

[BR1904]

Dear All,

First of all please find below some informations regarding my situation:

(and please apologize my low German language skills )

• Welches Produkt hast Du? Red Internet & Phone 200 cable
• Welches Modem/ Router nutzt Du? Compal CH7466CE
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? von uns
• Welcher Fehler tritt auf? Slow speed/no Internet connection
  
• Welchen Browser verwendest Du normalerweise? Firefox
  
• Welches Betriebssystem hast Du auf deinem Rechner? Windows

• Beginn und Dauer der Störung (Anfang April, dauerhaft) Dec. 2018
  

• Lade dazu noch einen Screenshot von den Signalwerten hoch.

My problems started more or less 1 month and a half ago:

- Internet speed gets extremely slow at anytime (morning, afternoon or evening)

- My devices often loose wi-fi signal and I need to reboot my router to get it back

It even got worst last week: every evenings I loose the signal and do not get it back when I reboot the router.

(the @ flashes on the router)

It usually only gets fixed when I reboot the router in the morning...

Could you please help me with that issue?

Thanks a lot.

Bertrand

[Wallace]

Hi Betrand,

there are clearly too many errors on the line and I would like to take a closer look at that. Send me your customer data (name, birthday, address, customer number) in a private message and let me know that you have transmitted the data.

Regards

Wallace

[BR1904]

Hi Wallace,

Done, thank you.

Bertrand

[Wallace]

Hi BR1904,

Do you agree with a technician assignment and can you provide access to the house system? Under which telephone number (please by PM) can you be reached to make an appointment?

Regards

Wallace

[BR1904]

Hi Wallace,

Thanks for your feedback.

Sure (as long as I do not have to pay for it of course ).

I will send you my mobile number by PM.

Have a nice day.

Best Regards,

Bertrand

[Wallace]

Hi Bertrand,

The technician is informed and will contact you soon to make an appointment.

Regards

Wallace

[BR1904]

Hello,

The problem seems to be solved, thanks for that.

As I did not benefit from the service I paid for for quite some time, I would like to get a compensation from you.

Thanks in advance for your fair proposal.

Best Regards,

Bertrand

[Jens]

Hello Bertrand,

it's only a short time to solved it with a technician.

I can offer you a credit of a half month. Ok?

Regards

Jens