Router restarting without any reason

[Antti92]

Hello,

Firstly, apologies for writing in English. My German is a bit lacking. 

However, my issue is that my router restarts 5-15 times per day without any reason. According to data, my area shouldn't have any issues which leads to me believe that my router needs to be changed/factory restarted. Of course, I am not an expert in this matter so I am asking if you could advise me regarding this issue? What should I do? Due to the current situation, I am working from home and my work requires me to have a stable internet connection.

Thanks,

Antti

[ERFD]

Hello Antti92,

welcome to the community.

I will be happy to take a look at your connection. Please send me your customer number, address and date of birth for legitimation by private message.

Write here briefly when the data has been sent.

Best regards Fred

[Antti92]

Hi,

Thank you for your reply. I sent you my information.

[Wallace]

Hi,

at your connection the upstreams are out of the norm and a technician has to fix this on site. Do you agree with a technician and can you provide access to the house system? What is the best number to call to make an appointment?

About COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace

[Antti92]

Hi,

Thank you for the reply. Yes, I agree with a technician and can provide the access. I will send you my phone number via private message. 

I am not in quarantine and there are no symptoms of COVID-19.

Thanks,

Antti

[Martin59]

Hello Antti92,

do you have a cell phone number in the German mobile network?

Unfortunately, numbers from foreign networks cannot be called.

Best regards, Martin

[Antti92]

Hi,

Unfortunately, I don't have. Can we schedule the appointment via email, private messages or here?

Thanks,

Antti

[Martin59]

Hello Antti92,

we will try to make an appointment here.

Please send me a few dates for the period from 14. 10. 2020 - 17. 10. 2020, when the technician could come by?

Best wishes, Martin

[Antti92]

Hi,

Only 14.10.2020 works for me as I will be away from 15.10 to 18.10. But week after this one, i'm free everyday.

Thanks,

Antti

[Martin59]

Hello Antti92,

I have an appointment for tomorrow, 14.10.2020 in the time between 17:00 - 20:00 o'clock, can agree.

Best regards, Martin