Random Internet loss and ping gap is huge - Fritzbox 6600 Cable

[ig-voduser]

hey Vodafone team, I was having WIFI issues with my old vodafone router, so that's why I changed it with new Fritzbox 6600 Cable one. And I'm also using FRITZ!WLAN Repeater for improving WIFI power. I attached the Mesh setup below.

My Mesh SetupMy Mesh Setup

In the beginning, I didn't get the problem that much but I'm having random Internet loss issues and a huge ping gap (latency: 25 to 230) in online games at the moment. Tbh I didn't make any special or custom setup for the internet. I'm just using WIFI and I'm using the same WIFI name (2.5+5ghz together) between this router and repeater. Is it possible to help me with it? Because it really bothers me at the moment, especially while working from home. 

I also realized now that I don't see my Cable contract in my account when I want to check it on "MeinVodafone".

Thanks

• In welchem Bundesland wohnst Du?
  Berlin
  
  
• Welchen Vertrag hast Du? (z.B. Internet + Telefon 100)
  
  
  
• Welches Modem/ Router nutzt Du? (z.B. Hitron)
  FRITZ!Box 6660 Cable + FRITZ!WLAN Repeater
  
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
  Own device: FRITZ!Box 6660 Cable + FRITZ!WLAN Repeater
  
  
• Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schick dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen)
  Random internet Loss, Ping Latency High, Packet Loss
  
  
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)
  WLAN
  
  
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
  Chrome
  
  
• Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
  Windows 10 Latest version
  
  
• Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
  Beginning January until now - still continue
  
  
• Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.

[reneromann]

First check if these issues also arise with wired LAN setup. In case they don't, Vodafone won't be able to help you as they do not promise any kind of reliability or speed using WiFi.

Second thing: If you use your own box, there's no support at all - that was part of the special agreement of "bring your own device"...

[ig-voduser]

hey reneromann, thanks for your message. I checked it with a wired one but still having the same issue. Tbh I had worse problems with my old Vodafone router. that's why I changed it. And It's really hard to get help with basic german on the phone 😞

[pRo-Marco]

Hi ig-voduser,

we will check the connection. Please connect our modem and send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco