Packet Loss

[Zaidan]

Dear Team,

I have been with Vodafon since the 1st of Januray. at my place i use internet for gaming thats why i have the 100Mbit contract.

At the begining everything was ok till the last 2 days, i have been encountering an Unstable internet connection with a lot of Package Loss from your side, below you will find the log forthe package los when i try to ping Google.

i would like also to clarify, that i have tried verious programs to ping the destnation IPs and all of them were shooting a  0 Package Loss between my computer and the Router.

I would like to have your support to help me solve this issue.

Thank you in advance,

A.Zaidan

[Jens-K]

Hi Zaidan,

do you experience any issues with the connection besides the package loss?

Low bandwidth or loss of connection? Does your phone work normally?

Regards,

Jens

[luizvarela]

I have the same problem, the worst of all is that the problem is in the route used and that the vodafone does not change anything! If I use only for games and inside the game I have this problem and I can not play, what good is the internet? For them if the connection test is hitting the contracted speed is ok, which is comic. I just want to know why this started only this year.

C: \ Users \ greenbox> tracert vodafone.de Tracking the route to vodafone.de [139.7.147.49] with a maximum of 30 jumps:   1 <1 ms <1 ms <1 ms 192.168.2.1   2 8 ms 7 ms 7 ms dslb-084-059-211-001.084.059.pools.vodafone-ip.de [84.59.211.1]   3 7 ms 7 ms 7 ms 88.79.15.88   4 10 ms 9 ms 9 ms 88.79.14.180   5 9 ms 9 ms 9 ms 188.111.129.42   6 17 ms 18 ms 17 ms 92.79.215.241   7 20 ms 16 ms 17 ms 92.79.230.14   8 16 ms 16 ms 16 ms 139.7.148.84   9 * * * The order timeout has expired.  10 * * * The order timeout has expired.  11 * * * The order timeout has expired.  12 * * * The order timeout has expired.  13 17 ms 17 ms 17 ms hilfe.vodafone.de [139.7.147.49] Tracking completed. C: \ Users \ greenbox> ping -t vodafone.de Shooting vodafone.de [139.7.147.49] with 32 bytes of data: Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 18ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 168ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 327ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 270ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 196ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 280ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 18ms TTL = 246 Response of 139.7.147.49: bytes = 32 time = 17ms TTL = 246