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1

Frage

2

Antwort

3

Lösung

No internet connection after Kabel-Router installation
Phi27
Smart-Analyzer
Smart-Analyzer

Hi, 

A few weeks I signed a Internet & Phone 100 (Kabel Router) contract. 

I received the Router on December 10 and connected everything following the instructions. The WLAN led is on, no blinking, but the Internet led is red and has been flashing since the very beginning. My cell phone and my laptop connect to the WiFi but there is no internet. I also tried connecting via Ethernet cable but I can not access the internet either. When I log into the router I see there is no upstream channel and the DOCSIS is offline but everything else seems to be normal.

I went to a Vodafone shop and asked for help but the staff said they could not do anything. The problem is that I do not speak German so I can not talk to the customer service.

I would appreciate your help.

Thank you so much!

 

Fiona P

 

@Phi27 Edit: Last name deleted. Jens-K

3 Antworten 3
Wallace
Moderator:in
Moderator:in

Hi Fiona,

 

I'll be happy to make sure that you can use your connection soon. Send me your customer data (name, birthday, address, customer number) in a private message and then let me know here that you have sent the data.

 

Regards

Wallace

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Private message sent!

Thank you

Moni_GK
Moderator:in
Moderator:in

Hello Phi27,

 

the technician is assigned. The colleague will contact you by phone and make an appointment with you.

 

Kind regards

Moni

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