New connection doesn't work

[MarieD]

Hello,

I'm a new Vodafone kabel customer and have received the Vodafone station. I installed it two weeks ago and initialisation started but the Internet led remained red and blinking. I've created an account using the activation code. I've received emails stating that my connection will be activated as soon as we connect the station. Despite several reboots, the Internet led is still red and blinking.

Any clues about our issue, please?

Thank you.

[reneromann]

Very simple issue:

Your line has a problem and you need a technician to fix it...

[MarieD]

Thank, that's what I was thinking... Any way to get support in English? All the first steps when calling the assistance number are in German and I'm not enough good yet to understand :(.

[Anett]

Hey MarieD,

we are happy to look at your request. Please simply send us your data (name, customer number and address) by PN.

As soon as this is out, announce yourselves again here in the contribution.

Best Regards

Anett

[MarieD]

Hello Anett,

Thanks for your reply. I sent you the information through PM.

Best,

Marie

[Thomas]

Hi MarieD,

a new installation order has been placed. The colleagues have already tried to reach you. They left a message on your mailbox.

Regards

Thomas