New Internet Connection Not working

[chinmay]

Hello, I got a new cable connection two weeks ago. I have followed the instructions properly. On my router, Internet LED keeps on blinking RED. 

I tried getting on call with customer care, but its german only. Please help.

Customer number : XXX

Address :  Berlin, 10245

Please help. 

Thanks,

Chinmay

Edit: Please dont post personal information like f.e. your customernumber/adress in public. If necessary, a moderator will get in touch with you. Best regards, Andre

[Claudia]

Hello chinmay,

please send me a private message with your address, customer number, date of birth and the MAC address of the modem. I will check whether or not the modem connected properly or if a technician needs to come. Please write a short message here again after you sent the data.

Kind regards,

Claudia

[Jens]

Hello chinmay,

since yesterday there is a technician order for the installation with you.

Did you see the e-mail to you?

Regards

Jens