My router keeps restarting

[beydogan]

Hi, 

I have Hitron CVE-30360  I can not access admin interface or anything; wifi light turns on for a second then restarts.  

I can not call the hotline because of its German only and I can not speak German. Can you help?

Edit: moved in to the right board

[Jens]

Hello beydogan,

we can help in English. 😉

Did you do a factory reset with the cablerouter? Please keep the connection open for a few hours afterwards. And have you a internet connection, if you use a ethernet connection?

Regards

Jens

[beydogan0]

Hi Jens,

Somehow I cannot login to community profile of beydogan so I had to create a new account......

I cannot do factory reset because the router is in a reboot cycle and factory reset button doesn't work. Router doesn't stay on because of rebooting, it doesn't matter if I use wifi or ethernet cable.. According to similar posts in the forum; I think its defective.

Please don't keep me waiting another 3 days to reply, I cannot use my connection for more than 1 week.

[Marcus89]

Hi beydogan0,

sorry for our late response. I'll check your connection, please send me your name, address and customer ID via private message. Please answer here again if you sent me the data.

Kind regards

Marcus