Moving
ican
Netzwerkforscher
Netzwerkforscher

Dear Vodafone Technical Service,

 

I moved to my new apartment, and requested the movement of my kable internet. Vodafone told ne that my internet would work in 24 hours, however it is not working. My modem connections are correct, I reseted my modem, but still no internet. Vodafone technician never came to my building to make my cable connections in the vodafone box in the basement. My new apartment is in a new building, and I am sure it is lacking the cable connections. I would like to request a technician asap, please. Thanks for help in advance.

 

Best regards,

Albayrak

9 Antworten 9
Manu
Moderator:in
Moderator:in

Hi ican,

 

so please send me your name, new address, date of birth and customer number in a PM, and I will have a look.

 

Also please sign in here again, when you have sent the message.

 

Thanks in advance, Manu

Bewertet hilfreiche Beiträge mit Likes und Sternen!
ican
Netzwerkforscher
Netzwerkforscher

Yes, I sent you a PM with the required information. I am looking forward to an quick solution. 

 

Best regards,

Can

ERFD
Moderator:in
Moderator:in

Hello ican,

 

have you tried all the cans in the apartment? At the neighbor in the house the connection is running. Otherwise the technician must be ordered. Can you guarantee the access to the house distribution system?

 

Best regards Fred

Bewertet hilfreiche Beiträge mit Likes und Sternen!
ican
Netzwerkforscher
Netzwerkforscher

Yes I tried the all empty connection spots in my apartment, and there is no internet. I have no idea for my neighbors internet. Maybe technician came and made their cable connection before. I have keys to the hause distrubtion system (Vodafone box room). I can open the door for the technician. Can you give me a technician appointment now?

 

Best,

 

Wallace
Moderator:in
Moderator:in

Hey,

 

I can offer you an appointment for tomorrow from 11 to 14, 14 to 17 and 17 to 20. What is your current phone number (via PM)?

 

Regards

Wallace

Bewertet hilfreiche Beiträge mit Likes und Sternen!
ican
Netzwerkforscher
Netzwerkforscher

17:00-20:00 fits me perfect. I am looking forward to hearing from you. I am sending my phone number in PM to you.

ican
Netzwerkforscher
Netzwerkforscher

I waited at home but unfortunately noone came or called today. Can you please reschedule it for tomorrow (Friday 04.09.2020). Any time of the day is OK. I would appreciate the appointment confirmation. My phone number was sent to Wallece by PM. It is the same number in my Vodafone account.

Best regards

ERFD
Moderator:in
Moderator:in

Hello ican,

 

We have informed the technician. This will arrange an appointment with you. Please secure access to the building.

 

Best regards Fred

Bewertet hilfreiche Beiträge mit Likes und Sternen!
ican
Netzwerkforscher
Netzwerkforscher

Ok, thanks a lot. I will keep the keys for the Vodafone room with me.  Iam looking forward to solve this problem.

 

Best