DSL Move

[ChukwuBenedict]

I am residing on the 3rd floor of my building and will be moving to a new apartment on the 1st floor within the same building. I want to inquire about the process for transferring my DSL connection to the new apartment.

I would like to know the following:

1. What steps do I need to take to ensure my connection is moved to the new apartment?
2. Will there be any charges associated with this transfer?

[Chr1ssy]

Hi @ChukwuBenedict,

we have a special department for moving. 🙂

So the best possibility is to call us, so you can be forwarded with this department. 

If there are problems with finding a English speaking agent, you also can just send a WhatsApp to us. 👍

Our digital assistent will ask some questions in German (Sadly he's still not programmed in Enlish) so pls use a translator to answer his questions. After he forwarded you to us directly, we will be happy to support you in English.

Here are the possibilities to contact us. 

Best regards

Chr1ssy