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Masoudeng1988
Rookie
Rookie
Dear Sir/Madam
 
Sorry for writing in English, my knowledge of German is not good enough yet.
My name is Masoud Abbaszadeh,I am a customer of Vodafone for almost a year, and frequently there are some issues regarding internet connection. Now, since nearly two days ago, it is not not working at all. Also, there were connection problems during the previous week, and the connection speed sometimes is lower than it is supposed to be. Since sometimes I have to work from home it causes a lot of inconveniences. I understand that there can be plenty of technical problems, but they occur too frequently in my opinions. Is it possible maybe to provide access to the Vodafone mobile services during these low connection periods or solve this issue any other way?
I am looking forward to solving this problem anyhow!
 
Regards
Masoud Abbaszadeh
 
Edit: @Masoudeng1988 moved in to the right Board
1 Antwort 1
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

i can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address) via private message?

 

Please let me know in the article when you have sent me the data.

 

Regards

 

Tobias

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