Internet speed really low all time

[Hrvoje555]

Hi all,

Here is my problem. I cannot call Support because I cannot speak Germany good enough to explain and they can't help me in English over phone. I even tried to contact them via email, and also, they cannot help me in English.

They said that I need to open post in forum, and that one of their agent will get in touch with me. Is this good policy of a one big company like Vodafone, I do not know. Maybe they know better.

So, my problem is:

Every evening from 17 until 23 internet is really slow, like 10Mbps max, and ping and jitter is waaaay high.

I have RED Internet & Phone 200

My cable modem is connected to Asus RTAC88U via LAN cable and my laptop is connected to ASUS RTAC88U via LAN cable at 1Gbps. I know LAN connection is good, as I have networking company, so it is not problem. My home network is perfect. I have 90MB/s transfer in my home network.

It is also not a problem with my PC, or OS or Browser, as this problem is accross all my devices connected to my network. Even on wifi I have about 400Mbps transfer from all my devices.

So, the problem is in internet, and even during the day, early morning, I get about 150Mbps, sometimes, but sometimes it gets to 210Mbps.

Why am I paying 200Mbps tarif, if I can pay 50Mbps and will have same speed. And even I pay more than 200Mbps costs now. It is also not fair, but they extended my contract without any notice, price reduction, new modem, or anything.

I hope that someone will read this and help me solve this issue, as I have internet company, I need great speed and stable connection.

Regards,

Hrvoje Tvorek

[Hrvoje555]

It is really terrible from company like this that it takes this long to fix the problem. Every day it is worse and worse.

I am really disappointed because at the start it was a great service, I never had any problems, but now I only have problems. Problems in such nature that I cannot do my work normally.

[pRo-Marco]

Hi Hrvoje555,

I'm really sorry for the issue Hope this will be fixed soon.

Kind regards

Marco

[Hrvoje555]

OK, so now it is new year, and still nothing, still every day from 18-23 I have 4-6Mbps!

It is now 4 months and it is becomming really funny.

I just can't understand that one company like Vodafone do not care about customers and does not want to solve problem that is there for 4 months now. 

And I still have to pay for service that does not work, for service that I cannot use fully what I pay for.

Really frustrating! So much of a happy new year. It started really great!

[Claudia]

Hello Hrvoje555,

unfortunately, there is a delay in the delivery of the parts that are needed for the net expansion. The new planned date is in the mid of this quarter. You already got a reimbursement for October, November and December. I can give you another one for January.

Kind regards,

Claudia

[Hrvoje555]

This is the second "new planned date", but ok, if you say so...

I still have contract until April, so I can only wait...

[pRo-Marco]

Hi Hrvoje555,

I have deposited the credit for January.

Kind regards

Marco