Internet not working

[mabaasit]

Hallo,

I signed up and received router couple of weeks ago. I plugged it in and since then the red light is blinking continously!

I tried to connect with the technical services, but unfortunately its all in German and I can not get through and all the representatives provide me different options and none work.

I am able to connect to the router, but somehow the connection is not established and I guess something is wrong with the cable.

Any valid technical solution would be appreciated.

Thanks.

[Jens-K]

Hi mabaasit,

welcome to the Vodafone Community!

Has the connection been activated yet?

You will not be able to use it until it has been activated by a technician.

You find the exact date in our welcome letter. After the connection has been activated you can set up the modem using the Modem-Installatins-Code.

If the connection is active but you still can not use it, you can send me a PM.

I need your name, customer number and mobile phone number.

Regards,

Jens

[Claudia]

Hello mabaasit,

as you have a Vodafone cable contract and not DSL, please send me the following details via PM:

- customer number

- full address

- date of birth of the contractual partner

- MAC address of the modem

Reply here in your thread after you sent the PM.

Kind regards

Claudia