Internet not working

[sabo1288]

Hello Vodafone,

I am writing this message with loads of frustration.

I have been calling vodafone / Cable Germany for the past 11 days and I get no response or action. 

Mine is a new contract (Created by vodafone for Moving) and from day 1, I dont get any internet. I have called it roughly 25 times in the last 10 days and no one seems to clear my problem. I have even visited the shop. As a customer i am completely disappointed the way things are. 

On Oct 1st a technician came to my house, he failed to install, he went back. Then came another technician on Oct 8th who tried for 6 hours and went back saying i did to, but it does not work, call vodafone. I have been calling vodafone since then and not even a response back. 

Now I have already had two leaves for you and loads of time as well. Still i dont have internet. Please read me what to do now..I can provide you all details via a pm when asked for. i am seriously seriously disappointed.

What is vodafone English hotline number?

[Tobias]

Hi @sabo1288,

well, im sorry for that, we're behind schedule right now, so the answer just takes time, sorry. So, i have already seen that a colleague was on site and passed the order on in such a way that it gets on the right track. as far as i can see, it is a glass fibre problem that takes more time to solve.

Regards

Tobias

[sabo1288]

Hello,

The internet connects now. But the connection is very bad .I am supposed to have 400 mbps connection. The speed in evenings is like 7 to 10 mbps. Can you please check what is wrong and resolve this.

Best Regards,

Sandeep

[Tobias]

Hey,

could you do the speed tests via lan, please? W-Lan is so susceptible to interference.

in addition to that; there is currently a central network failure, which is slowing down the internet a bit, but your colleagues should have fixed it soon.

Regards

Tobias