Internet light blinking red

[PepB]

Hi,

While trying to set up my new router (in a house where I just moved in) the red light of internet is blinking, so the installation cannot be completed. I can give you my adress and costumer number by private message.

Thanks

[Demelor]

I have the same issue.
I've checked my address before signing a contract and checking page said that there is "Easy installation" available so I've received my router as DHL package, set it up, did all steps listed in instruction but still got blinking red Internet LED and no working internet.
Router web interface says "DOCSIS Offline" and detailed status page says that there is no upstream channels and one unpowered downstream channel:

Channel ID, Channel Type, Frequency, Modulation, RxPower
0, ODFM, 0~0, none, none/60

I've tried to contact customer service but couldn't get through answering machine.

[Tobias]

Hey

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[Demelor]

Hi Tobias,

thank you for your reply!

I've sent my contract details to you, please take a look.

[PepB]

Hi Tobias,

I have sent you a private message.

[Tobias]

Hey,

thanks for the PN. I gonna send you a technician, because we cant fix this from here 😉 They will contact you 😉

Regards

Tobias

[PepB]

Hi,

Was that an answer to me? And if so, when is the technician going to come? Thanks!

[Tobias]

Hey,

yeah, that answer was for you 😉 The technicians should contact you, could you maybe send me a mobilenumber as backup number? 😉

Regards

Tobias