Internet is completely down (Internetverbindung funktioniert nicht)

[balac]

Hello,

My Internet connection is completely not working. Please help! My wife and I need it very urgently for work.

———

(Using autotranslate)

Meine Internetverbindung funktioniert überhaupt nicht. Bitte helfen Sie mir! Meine Frau und ich brauchen sie sehr dringend für die Arbeit.

Contract: Red Internet & Phone 400 Cable Promotion

Modem:  Compal (CBN); Model CH7466CE

Rented device? Yes

Error: No Internet connection

Connection: LAN (Ethernet) cable

Browser: Chrome

Operating System: MacOS

Start of problem: This morning (9 uhr)

[Manu]

Hi balac,

please send me your name, address, date of birth and customer number in a PM, then I will take a look.

Let me know here when the PM is out.

Best Regards, Manu

[balac]

The connection came back in the evening. Thanks for your help.

[Manu · Accepted solution]

Hi balac,

I'm glad everything worked out that night.

I close the thread with this and wish you a good time.

Best Regards, Manu