Hello,
Sorry for writing in English but my German is still weak and I have tried many time though the German Hotline and no one is allowed to speak in English which I find really odd.
Customer number: 3325*****
My cable internet is down since yesterday (23rd or August) and 24 hours have passed since it happened.
I have cable + telephone 200, the modem is the provided one CH7466CE.
The Wi-Fi connects but internet doesn't work. Also using a cable to the PC doesn't work.
The modem configuration is default, nothing was changed.
I have restated the modem many times, waited overnight, nothing works. It's definitely something not related to the house.
Please help me,
Samuel Dantas
Edit by Matthes (Mod): please do not post any personal customer data publicly
