Hello Vodafone,
I have now been living in germany for few months and I at the start the Cable Internet service from you guys worked fine.
Last month and a half I have experiencing lot of issues and seems noone in the phone service can help in English. I have had constant internet total outages. These outages usually last for few minutes, but sometimes the internet has been out over 30minutes and these outages are very common almost daily. Other problem is the constant disconnects. It does not matter if I am just working from home or gaming, I get disconnects to Zoom meetings, Internet Streams and Games multiple times a day.
Also seems that the modem I have rented out from you is not working that well either. Some times it just shows a red ligth and refuses to connect to the internet. I need to un-plug the power cable and plug it back in again to get it working. This too happens almost daily. Many mornings when I have come into the living room I see the box with the red ligth and need to un-plug the power cord to get the internet working.
I have done today some speed test and they so very bad performance against what is promised in the contract. In the Speedtest.net tests the Download has been really half of what is promised, but more worryingly the upload is just a fraction of what it should be. The problems with the upload also show in Vodafone's own speedtest.
https://www.speedtest.net/result/9508025401
Vodafone: 5fvp972ntc3r
- What contract do you have? Red Internet & Phone 200 Cable.
- Which modem / router do you use? FRITZ!Box 6591 Cable, provided by Vodafone.
- Do you use a rental device from us or do you have your own device ? Rental device.
- Which error occurs? Complete Outages Daily, Disconnects Multiple times a day, poor performance since around 1,5months ago.
- How is your terminal with the modem connected ? My main computer is with cable and laptop & mobile phone with WLAN. The outages and the problems with the connectivity and performance are not related to how the end devices are connected to the modem as every device is affected by the outages and poor performance.
- Which browser do you normally use? Crome or Firefox, but browser choice does not matter with the problems I am having.
- What operating system do you have on your computer? Windows 10
- Start and period of the disruption: Since around 1,5 months ago. I would guess I first noticed really the problems at the start of April.
- Upload a screenshot of the signal values: Not sure about what site are these, attached some pics from the FRTIZ!Box management console.
- What measures have been taken by the fault hotline (available at 0800-5266625)? Tried calling the technical service, customer service and e-mailed you guys, but noone seems to talk any english and they said only place I can get help is here.
- In which state do you live? Bavaria, Munich to be more precise.
Please find some fix for this as soon as possible. I having great deal of difficulty in performing my job and also letting my friends down when in the middle of gaming my internet connectiong breaks down.
