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I have now been living in germany for few months and I at the start the Cable Internet service from you guys worked fine.
Last month and a half I have experiencing lot of issues and seems noone in the phone service can help in English. I have had constant internet total outages. These outages usually last for few minutes, but sometimes the internet has been out over 30minutes and these outages are very common almost daily. Other problem is the constant disconnects. It does not matter if I am just working from home or gaming, I get disconnects to Zoom meetings, Internet Streams and Games multiple times a day.
Also seems that the modem I have rented out from you is not working that well either. Some times it just shows a red ligth and refuses to connect to the internet. I need to un-plug the power cable and plug it back in again to get it working. This too happens almost daily. Many mornings when I have come into the living room I see the box with the red ligth and need to un-plug the power cord to get the internet working.
I have done today some speed test and they so very bad performance against what is promised in the contract. In the Speedtest.net tests the Download has been really half of what is promised, but more worryingly the upload is just a fraction of what it should be. The problems with the upload also show in Vodafone's own speedtest.
Please find some fix for this as soon as possible. I having great deal of difficulty in performing my job and also letting my friends down when in the middle of gaming my internet connectiong breaks down.
Gelöst! Gehe zu Lösung.
the technician is assigned. The colleague comes on Wednesday 17.06.2020 from 08 - 11 o'clock. Please clarify the access with the caretaker.
I'd be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).
Then please contact me again here when you have sent me the data.
Sent the phone number via PN.
Not sure what you mean by House System. I am living in a rented apartment and I have access to the apartment and like the technical panels inside the apartment. Anything outside the apartment I probably have no access like if you need access to some central place in the building where all the connections start from.
In the house there may be a switchboard, usually in the basement, which the technician may need to access.
Can you find out from your landlord or caretaker where it is located and have it unlocked to the room?
This is necessary so that the technician can fix your connection.
Best regards, Martin
the technicians will first make an appointment with you and then you can inform your caretaker so that access to the facility is guaranteed. Is that okay with you? Otherwise we can also make an appointment. The time slots are 8-11, 11-14, 14-17 and 17-20.
Best regards Fred
Time slot 8-11 works fine most days (except mondays).
I am not sure how well the hausmeister will speak english, either I can try to make appointment with him or you what ever is best for you.