Internet Connection Problem: about 5 times disconnection over a day

[Pezhman]

 I am the Vodafone cable client since 07.10.2020. I have a regular disconnection from the first day. It is about 5 to 10 times a day. On the other hand, Vodafone cable has provided only through the hotline and in the German language. So I can't solve my problem with Vodafone Service.
The internet connection has disconnected regularly 5 to 10 times a day for 3 to 7 minutes from the first day. Two times the internet completely disconnected, and the technician solved the problem temporarily. He said that DOCSIS Status parameters are acceptable.

here is two status of connection failed:
1-      The connection completely failed
2-      Upstream connection failed
You can find some DOCSIS Status (normal and failed status) in the attachment.
The modem may recover the connection in 3 to 5 minutes, or I have to restart the modem manually (in this case, more time is needed to recover the link).

Unfortunately, The contract of Vodafone cable internet has not the test period. So I have to pay monthly for OFFLINE internet.

Please help me how I can solve my problem?

[Claudia]

Hello Pezhman,

I made the task for the technician, you will receive a call for the appointment.

Kind regards,

Claudia

[Pezhman]

Hello supporting team

The technician came today. 

He said that last week, he solved a problem with the main cable in street. also, he checked the system (by cell phone) and said all channels are green, and there is no problem.

I have attached recently DOCSIS Status, 

I hope my problem has solved really.

Thank you for your following.

Pezhman

[Claudia]

Hello Pezhman,

did you have any disconnects in the last few days?

Kind regards,

Claudia

[Pezhman]

Fortunately, my internet connection is stable these days.

[ERFD]

Hello Pezhman,

is that all there is to it? Can we close your post with this?

Best regards Fred